Please Click here for further information regading Safe Surgeries

Welcome to The Willows Medical Practice

Our Practice Ethos is to strive to deliver high quality, compassionate care and to put our patients first.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as online electronic consultation, order a repeat prescription, book or cancel an appointment.

Please note we offer SAME DAY APPOINTMENT which may include Face to Face, Telephone and Online Triage. You do not have to come to surgery as appointments can be made by calling our dedicated appointments line.

Patients are registered with a Named GP at the practice, but you can choose any clinician on the day you wish to see if they are available. We will always try to allocate your chosen clinician, but you may have to see another clinician if nature of your illness is urgent.

We have seen a significant increase in the number of patients contacting us for some help.

We are trying our best to get to everyone as soon as we can and we are working hard to keep everyone safe by prioritizing our work, dealing with the most urgent issues first.

We still strongly encourage you to get in contact with us if you have any of the symptoms the NHS has advertised are of concern. Please make use of the NHS website to look up your symptoms and contact us if it advises you to do so.

Visit: www.nhs.uk

24/7, wherever you are, the app lets you conveniently order repeat prescriptions, view your GP medical record, and quickly check symptoms.

You can also book, cancel and track appointments at your GP surgery with ease. And access to NHS 111 online means no more wondering if you need urgent attention.

It’s free and owned by the NHS so you know your personal data is always secure. You can find it in in Google and Apple app stores.

Your NHS, your way. Download the NHS App.

Download the NHS App on the Apple app store.

Download the NHS App on the Google Play store.

How to Switch on Message Notifications in the NHS App

Once you have downloaded the app then follow the instructions as below:

The NHS App now lets you receive direct, secure messages from your GP practice. Messages are safe, reliable and not limited or expensive like traditional SMS text messages. Make sure to turn on notifications in your NHS App. Follow the step-by-step instructions:

• Open the NHS App on your smartphone
• Tap More in the top right Tap Account and settings
• Tap Manage notifications Toggle on Send me notifications about new messages